FAQ
Frequently asked questions
Straight answers to the questions we hear most. Can't find what you're looking for? Reach out — we're glad to help.
Getting started
The basics
How do I start a case?+
Create a secure account and submit your case, or reach us by WhatsApp or email. A specialist will review it and respond within 24 hours.
Is the first consultation really free?+
Yes. Your initial case review is completely free and carries no obligation.
What information do you need from me?+
Whatever you have: what happened, how much you lost, how you paid, dates, screenshots, messages, and any wallet addresses or transaction hashes. Even partial details are enough to begin.
Recovery
How recovery works
Can stolen funds really be recovered?+
In many cases, yes — but not always. Crypto is traceable, card and bank payments can be disputed or recalled, and assets can be frozen through legal action. We give you an honest assessment of your odds upfront.
How long does recovery take?+
Tracing is often quick (days). Freezing and legal recovery can take weeks to months depending on the institutions and jurisdictions involved. Acting quickly improves the outcome.
What types of fraud do you handle?+
Crypto scams, investment and forex fraud, romance scams, phishing, chargebacks, and more. If you're unsure whether your case fits, just ask.
Do you guarantee recovery?+
No reputable firm can. Outcomes depend on the specifics of each case, third-party cooperation, and applicable law. We only take on cases where recovery is realistic.
Fees & trust
Costs and confidentiality
What does it cost?+
Your case review is free, and qualifying cases have no upfront fees. Any fees are disclosed in writing before any chargeable work begins.
How do I know you're not a recovery scam?+
A fair question — recovery scams are real. We never demand large upfront payments, we give honest assessments, and you can track your case in a secure portal. If anything ever feels off, ask us directly.
Is my information kept confidential?+
Absolutely. Your data is encrypted and shared only with parties essential to your recovery, and only with your consent.
Will you keep me updated?+
Yes. You get a secure client portal to track your case status and message your team, plus updates at each major stage.
Still have questions?
The best way to get answers about your specific situation is a free, confidential case review. No obligation.